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Terms & Conditions

Updated 09/02/2021

Terms of Use

These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website, (our website). By using our website, you agree to be bound by, and to comply with, these Terms of Use.

Please read these Terms of Use carefully. We recommend that you print off a copy of these Terms of Use for your records, as well as any future versions of them, as we may update them from time to time. Your attention is particularly drawn to clauses 14 (exclusions and limitations of liability), 15 (indemnification), 16 (disclaimers) and 17 (age restrictions on use of our website).

If for any reason whatsoever you do not agree to these Terms of Use or do not wish to be bound by them, you must not access or use our website.

1. Our details

1.1 All Colour Envelopes Ltd (we, our and us) operates the website.

1.2 All Colour Envelopes Ltd is a limited liability company incorporated in England and Wales (company number 6933523). Our registered address is Unit 10, Silveroaks Farm, Heathfield TN21 0RS. Our VAT registration number is 983444881.

1.3 Our contact telephone number is (0)1273 486026 and our contact email address is

2. Your responsibility for others who access our website using your device or internet connection

You must ensure that any persons who access our website on your computer(s) or device(s), or who are permitted or able to access our website on your computer(s) or device(s), or who use your internet connection, are aware of these Terms of Use and all other documentation referred to in them, and that such persons also agree to be bound by and to comply with these Terms of Use. If for any reason whatsoever, such persons do not agree to these Terms of Use or do not wish to be bound by them, they must not access or use our website, and you must not permit them to do so.

3. Other documents governing your use of our website

3.1 In addition to these Terms of Use, your use of our website is also governed by the following documents:

(a) Our Privacy Policy, which is available at . Our privacy policy governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information.

(b) Our Cookies Policy, which is available at Our cookies policy governs our use of cookies and similar technologies on our website. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device or browser, and other relevant information relating to cookies, such as how to change your browser preferences and settings to accept or reject cookies.

(c) Our Terms of Sale, which are available at Our Terms of Sale govern any purchases or orders you make for goods or services on our website. They set out the status of any orders placed, the contract terms relating to delivery and performance of those orders, any exclusions that apply to you and other relevant terms relating to our supply of goods, services or digital content.

3.2 By accessing and using our website, you agree to be bound by the terms and conditions contained in these Terms of Use, you acknowledge that we will process your information in accordance with our privacy policy, and our use of cookies and similar technologies in accordance with our cookies policy.

3.3 If you do not agree to the terms set out in these Terms of Use, you must not use our website.

4. Availability of our website

4.1 We make no representations and provide no warranties that:

(a) the website will be made available at any specific time or from any specific geographical location;

(b) your access to the website will be continuous or uninterrupted; or

(c) the website will be accessible or optimised on all browsers, computers, tablets, phones or viewing platforms.

4.2 We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, such as improving the appearance or functionality of the website, content updates, periodic maintenance, or to resolve any issues that we become aware of. Wherever we anticipate that we need to suspend access to the website for a considerable period of time, we will try to provide you with prior notice where reasonably practicable.

4.3 Our website is provided for users in the United Kingdom only. Although it may be possible to access the website from other countries, we make no representation that our website is compliant with any legal requirements in force in any jurisdiction other than the United Kingdom, or that the content available on the website will be appropriate for users in other countries or states.

5. Changes we may make to these terms of use and other documentation

5.1 We reserve the right to update these Terms of Use, our Privacy Policy, our Cookies Policy and any other documentation referred to in any of these documents from time to time. We may change our Terms of Use and other documentation for any reason, including:

(a) to reflect any changes in the way we carry out our business;

(b) to account for any changes we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website;

(c) to accurately describe our current data-processing activities so that you are kept up to date with our latest practices;

(d) to inform you of any changes in the way that we use cookies or similar information-gathering technologies; or

(e) to ensure that our documentation complies and remains compliant with any and all current and future applicable UK laws, regulations and official guidance.

5.2 If required by law, we will provide you with notice of any changes in these Terms of Use or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these Terms of Use or other such documentation on our website with a new effective date stated at the beginning of them.

5.3 By continuing to access our website after we have updated our Terms of Use, terms of sale, and/or user content agreement, you agree to be bound by those updated versions. You also acknowledge that by continuing to access our website after we have updated our Privacy Policy and/or our Cookies Policy, that the practices set out in those updated policies will apply to our handling of your information and our use of cookies and similar technologies.

5.4 You must check these Terms of Use and all other documentation referred to in them each time you access our website in order to ensure that you are aware of the terms that apply to you at that time.

5.5 The date that these Terms of Use and/or any other documents (including our privacy policy and cookies policy) were last amended is set out at the top of that document and is referred to as that document’s “effective date”.

6. Your account details

6.1 If we provide you with account information such as a user name, identification number, account code and/or password, you must keep such information confidential and secret and not disclose it to anyone. All account information is provided for use of the named account holder only, and not for any other person. You are responsible for any consequences of unauthorised access to your account due to any disclosure of your account information to any third party.

6.2 Where we provide you with the option to select your own login information, including a password, we recommend that you supply login information unique to your own use of this website, and do not use information from other accounts you may hold with other websites or any easily discoverable information about you. You are responsible for any consequences of unauthorised access to your account due to any disclosure of your login information to any third party.

6.3 You must never use another user’s account without permission. When creating your account, you must provide accurate and complete information. You agree that you will not solicit, collect or use the login credentials of other individuals. We prohibit the creation of, and you agree that you will not create, an account for anyone other than yourself. You also represent that all information you provide to us upon registration and at all other times will be true, accurate, current, and complete. You agree to update your information as necessary to maintain its truth and accuracy.

6.4 We reserve the right to withdraw access to your account without notice for any actual or suspected breach of these Terms of Use or any other documentation referred to in them, including, without limitation, where we suspect that there has been unauthorised access to your account, or any unauthorised disclosure of your login information.

6.5 If you know or suspect that the confidentiality of your login information has been compromised, for example, by the disclosure of such information to any third party, you must immediately change your password. If you are unable to change your password, you must immediately notify us by email, at

7. Ownership of material on our website

7.1 All trade marks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.

7.2 The trade marks, service marks, trade names, logos and other branding owned by third parties and used or displayed on or via our website (collectively, “Third Party Mark(s)”) may be trade marks of their respective owners, who may or may not endorse or be affiliated with or connected with us. Except as expressly provided in these Terms of Use, or in terms provided by the owner of a Third Party Mark, nothing in these Terms of Use or on or via the website should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of our or any Third Party Marks that are used or displayed on the website, without the respective owner’s prior written permission, in each instance. All goodwill generated from the use of our trade marks will benefit us exclusively.

8. Information and content on our website provided on non-reliance basis

8.1 Our website is made available to you in order to provide you with general information about us, our business, and any products or services that we offer from time to time. We do not make our website available for any other purposes, except as expressly provided in these Terms of Use.

8.2 The content on our website is not intended to be construed as advice. You must not rely on any of the content of our website for any purposes whatsoever, and you must seek your own independent professional advice before deciding to take any course of action on the basis, whether in whole or in part, of any of the content available on our website at any time.

8.3 We make no representations and provide no warranties whatsoever, whether express or implied, that any of the content or materials available on our website from time to time are accurate, up to date or complete.

9. Permitted use of materials on our website

9.1 The content on our website is provided for your personal, private and non-commercial use only. You may print or share the content from our website for lawful personal, private and non-commercial purposes, and you may also make others within your organisation aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent.

9.2 Whenever you print, download, share or pass on content from our website to others, you must not make any additions or deletions or otherwise modify any text from our website, you must not alter or change any images, media or graphics from our website in any way, you may not remove any accompanying text from such images, media or graphics, and you must ensure that all content passed on to any third party is an accurate representation of the content as it appears on our website.

9.3 You are prohibited from using any robots, spiders, data mining or scraping technology or any similar third party tools for the extraction or reproduction of any data or content from our website without our prior written consent.

9.4 Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.

9.5 Content from our site is permitted for social media use in a positive context only. Any use of material from our site in relation to illegal or negative posts, defaming our company brand is strictly prohibited.

10. Prohibited uses of our website

10.1 You must not reproduce, duplicate, copy or resell any part of our website or any content from our website, save and except to the extent expressly permitted in these Terms of Use.

10.2 You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.

10.3 You must use our website for lawful purposes only and in accordance with these Terms of Use. You must not use our website:

(a) for any purpose that is unlawful or that in any way breaches any applicable laws or regulations, whether local, national or international;

(b) for any fraudulent purposes whatsoever;

(c) to conduct any unsolicited or unauthorised advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorised by us;

(d) to upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs or any other harmful programs or code which could adversely affect the use or operation of the website, our hardware or systems, or the computers, tablets, phones or other devices of any users or other third parties, or to upload any content or materials containing any such content;

(e) to communicate with, harm or attempt to harm children in any way; or

(f) in any way or for any purpose that breaches these Terms of Use or the terms of any of the documents these Terms of Use refer to.

10.4 You must not submit any information about you to us if you are under the age of 18, or about any other person who is either:

(a) under the age of 18; or

(b) if they are aged 18 or above, where you have not received their prior written consent to submit information about them to us.

10.5 You must not submit to us any information which is considered ‘sensitive personal information’. ‘Sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.

10.6 If you accidentally or intentionally submit such information to us, you will be considered to have consented to our processing of that information on the basis of Article 9(2)(a) of the General Data Protection Regulation (Regulation (EU) 2016/769).

11. Viruses and other harmful content

11.1 We do not guarantee that our website does not contain viruses or other malicious software. However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to our website.

11.2 We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.

11.3 You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device.

11.4 You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious.

11.5 You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data.

11.6 You must not attempt to perform any denial of service type attack on our website.

11.7 You must not perform any action which would contravene the Computer Misuse Act 1990.

11.8 We may report any breach or suspected breach of this clause 11 (Viruses and other harmful content) to the relevant authorities and may disclose your identity.

12. Links to other websites

12.1 Links to third party content or websites may appear on our website from time to time. We are not responsible for the content of any websites accessible via any link(s) on our website. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate.

12.2 Any third party website accessible via a link on our website may collect and process your information. We are not responsible for any data-processing activities carried out by any third party website which is linked to from our website, and we disclaim any and all liability in respect of the same. You should check the privacy policy of any such third party to establish how they may use your information before you decide to use their website and its features.

13. Links to our website

13.1 You may not link to our website without our prior written consent.

13.2 Where you have obtained our consent to link to our website:

(a) you may provide links to our website on other websites owned by you, provided that such websites and the use of any links to our website comply with these Terms of Use;

(b) wherever you post a link to our website on any other website, you agree that you will do so in an appropriate manner, and not in any way which is defamatory or disparaging towards us, which misrepresents us or our business, or which causes any harm whatsoever to us or our business; and

(c) you must not link to our website in order to suggest any form of joint venture, partnership, collaboration, affiliation, business relationship, approval or endorsement in connection with us where none exists and in any event, without having first obtained our prior written consent.

13.3 We may withdraw permission to link to our website at any time. In the event that we withdraw permission to link to our website and inform you of the same, you must immediately remove or cause to be removed any links to our website.

14. Exclusions and limitations of liability

14.1 We do not exclude our liability to you where it would be unlawful to do so, for example, for death or personal injury caused by our negligence. If applicable law does not allow all or any part of the below limitations of liability to apply to you, the limitations will apply to you only to the maximum extent permitted by applicable law.

14.2 If you purchase goods or services from our website, different exclusions of liability may apply. These are contained in our terms of sale.

14.3 Subject to the aforesaid, in no event shall we (including our parents, subsidiaries, affiliates, officers, directors, members, employees or agents) under any circumstances whatsoever be liable to you for any loss, damage (whether direct, indirect, punitive, actual, consequential, incidental, special, exemplary, or otherwise) costs, expenses, liabilities or penalties, whether in contract, tort, breach of statutory duty or otherwise, whether foreseeable or unknown, arising from, in connection with or relating to:

(a) your use of our website;

(b) any corruption or loss of data;

(c) any inability to access our website, including, without limitation, any interruptions, suspension or withdrawal of our website (for any reason whatsoever);

(d) any use you make of any content or materials on our website, including any reliance you make on such content or material;

(e) any loss of savings, profits, sales, business or revenue;

(f) any loss of reputation or goodwill;

(g) any loss of savings;

(h) any loss of a chance or opportunity; or

(I) any other secondary, consequential or indirect losses and even if we have been advised of the possibility of such loss or damage, without limitation, you assume and shall be liable for the entire cost of all necessary servicing, repair or correction in the event of any such loss, damage, costs, expenses, liabilities or penalties arising.

14.4 we shall not be liable for any damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

14.5 You specifically agree that we shall not be liable for any content or the defamatory, offensive or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.

14.6 You agree that in the event that you incur any damages, losses or injuries arising out of, or in connection with, our acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of any website, service, property, product or other content owned or controlled by us, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any website, property, product, service, or other content owned or controlled by us.

14.7 To the extent that any of the provisions of this clause 14 (exclusions and limitations of liability) are unenforceable as outright exclusions of liability, they shall be construed as limitations on liability, limiting our liability to you to the maximum extent permitted by law.

15. Indemnification

15.1 You (and also any third party for or on behalf of whom you operate an account or activity on the website) agree to defend (at our request), indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and attorneys’ fees and costs, arising out of or in any way connected with any of the following (including as a result of your direct activities on the website or those conducted on your behalf):

(a) your uploads, access to or use of the website;

(b) your breach or alleged breach of these Terms of Use;

(c) your violation of any third-party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right;

(d) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or

(e) any misrepresentation made by you.

15.2 You will cooperate as fully required by us in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not, in any event, settle any claim without our prior written consent.

16. Disclaimers

16.1 The website is provided on an “as is”, “as available” and “with all faults” basis. To the fullest extent permissible by law, we do not make any representations or warranties or endorsements of any kind whatsoever, express or implied, as to:

(a) the service;

(b) the website content;

(c) user content; or

(d) security associated with the transmission of information to the website.

In addition, we hereby disclaim all warranties, express or implied, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, non-infringement, title, custom, trade, quiet enjoyment, system integration and freedom from computer virus.

16.2 We do not represent or warrant that the service will be error-free or uninterrupted, that defects will be corrected, or that the service or the server that makes the service available is free from any harmful components, including, without limitation, viruses. We do not make any representations or warranties that the information (including any instructions) on the service is accurate, complete or useful. You acknowledge that your use of the website is at your sole risk. We do not warrant that your use of the website is lawful in any particular jurisdiction, and we specifically disclaim such warranties. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimer may not apply to you to the extent such jurisdiction's law is applicable to you and these terms of use.

16.3 By accessing or using the website you represent and warrant that your activities are lawful in every jurisdiction where you access or use the service.

16.4 We do not endorse content and specifically disclaim any responsibility or liability to any person or entity for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of action of any kind or character based upon or resulting from any content.

17. Age restrictions on use of our website

17.1 Our website and any products or services available on or via the website are not intended for use by individuals under the age of 18.

17.2 If you are under the age of 18, you must not use our website, purchase or attempt to purchase any of our products or services, or submit any information about you or anyone else to us.

17.3 We do not knowingly or intentionally process information about any individual under the age of 18.

18. Governing law and jurisdiction

18.1 These Terms of Use, any documents they refer to, and any disputes arising from or in relation to them or any documents they refer to, whether contractual or non-contractual, shall be governed by and construed in accordance with English law.

18.2 The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes arising from or in relation to these Terms of Use and any documents they refer to.

19. Copyright, credit and logo

19.1 The copyright in these Terms of Use is either owned by, or licensed to, us and is protected by copyright laws around the world and copyright protection software. Unless expressly indicated otherwise, all intellectual property rights in this document and elsewhere on our website, including any content on our website, are reserved.

19.2 These Terms of Use are based on a General Data Protection Regulation (Regulation (EU) 2016/769) (“GDPR”) compliant template provided by GDPR Privacy Policy. For further information, please visit

19.3 Where we display the GDPR Privacy Policy logo on our website, this is used to indicate that we have adopted a privacy policy template provided by GDPR Privacy Policy as the basis for this Privacy Policy.


Updated 16/02/2021

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with (this Website) you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be or may in some cases be a third party. Where a contract is made with a third party is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

Terms of Sale

1. Our contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we actually dispatch the products to you. Only those goods dispatched will be included in the contract formed.

We only accept orders outside of the United Kingdom by emailing with your order details. This is due to VAT and logistics reasons.

2. Pricing and availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are quoted in pounds sterling and exclude Value Added Tax, unless otherwise specified. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

3. Payment

Upon receiving your order if you have paid via an online payment gateway* we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched the monies paid as a deposit shall be used as consideration for the value of goods you have purchased.

*If you have paid via a Credit Account you will be invoiced as per your normal terms. Credit Account terms can be found here:

4. Delivery

4.1 Delivery charges

The price of delivery shall be quoted on your order and shall be part of the total price quoted to you. We will deliver your envelopes to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish Islands, the Isle of Man and the Scilly Isles). Delivery will be made to the address specified by you on the completed order form.

We reserve the right to make delivery in instalments to you. If we choose to do this, then you will only pay a single delivery charge. Unless otherwise agreed, multiple delivery destinations will incur separate charges, prior to delivery.


4.2 Delivery times

Delivery times are subject to your location. Dispatch times are subject to the time you place your order and availability of goods. We aim to dispatch all orders as per the below schedule:

• Orders placed before 1.30pm on any working day = dispatched within 1-2 working days

• Orders placed after 1.30pm on any working day, or placed on a non-working day (such as weekends or Bank Holidays) = processed next working day and dispatched within 1-2 working days

A working day is Monday to Friday, 9.00am to 5.00pm, excluding Bank Holidays or periods of closure.

At point of ordering you will be able to select your delivery options, which will display an estimated delivery timeframe. These timings are applicable from the point of dispatch of goods. Delivery times are expected but not guaranteed. We cannot be held responsible for any delay to delivery due to factors outside our control i.e. force majeure. If we are unable to deliver to you within the applicable timescale, we will contact you and keep you updated, where possible.

4.3 Delivery of goods

All goods must be signed for on delivery. If no one is at the address when the delivery is attempted the goods may be retained by the delivery agent, in which case the delivery agent should leave notification of attempted delivery with information as to your options. In these circumstances, if we have to re-deliver the goods, a further delivery charge may become due and payable by you.

Once the goods have been delivered in accordance with your original delivery instructions, it becomes your, or your designated recipient's, responsibility from the point of delivery.

We will only deliver to residential or business addresses. Following advice from Action Fraud to combat online fraud, we will not to deliver our products to any 'Parcel Drop' or 'Collection Centres'. All of our deliveries require a signature.

It is your responsibility as the customer to enter address details correctly when ordering. Any costs incurred due to correction of address details will be chargeable.

If you have any queries regarding delivery please contact us at

4.4 Customs and taxes

All Colour Envelopes Limited will arrange post or arrange a courier on your behalf for the goods ordered by you to the person and address you give at the time you make your order. The consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. For non-UK destinations, the consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

We are legally required by HMRC to apply VAT charges to items that are collected regardless of their final destination.

4.5 If your parcel is undelivered due to non-payment of local taxes or duties/customs charges, or undelivered due to no recipient signature being available, or refusal of goods and the consignment is returned to us, there will be additional charges that apply before goods will be dispatched and redelivered. In the event of cancellation of order in these circumstances, charges will still apply.

5. Cancellations and returns

5.1 Cancelling an order prior to dispatch

Prior to dispatch, you may cancel your order for any reason whatsoever. If you order has not been processed/dispatched (please refer to clause 4. Delivery for our dispatch schedule) we will use all reasonable endeavors to ensure that your order is not dispatched for delivery, but cannot guarantee this. In the event that your order has already been dispatched, it will be your responsibility to follow the cancellation and returns procedure as set out in clauses below in order to obtain a refund.

In order to cancel your order you must call us on 01273 486026 or notify us by email on We strongly recommend notification by telephone as this will bring your request to our most immediate attention. We will action cancellation requests by email at the point the email has been read, not the time received.

Once we have approved your cancellation we shall reimburse the price of the envelopes to you via your original payment method within 10 working days.

We reserve the right to charge a restocking fee for large volume orders which are cancelled or returned. This applies to orders placed over the phone, online, by email or purchase order.

5.2 Cancelling an order post-dispatch

If you wish to cancel your order post-dispatch, your cancellation request will be treated as a return/refund. In this case you must return your order to us within 14 days of delivery date along with a completed Returns Form. You must follow the returns procedure as detailed at . Refunds do not include shipping costs if goods have already been delivered.

5.3 Returning goods for refund

You can return your envelopes within 14 days of the delivery date and you must follow the returns procedure as detailed at NOTE: If you do not include a Returns Form with your returned goods we cannot refund you, as we will have no way of matching your returned items to your order. Any orders returned to us after the 14 day period will not be eligible for a refund or exchange.

Envelopes returned to us must be in their original condition and only full boxes are returnable. All Colour Envelopes Ltd retain the right to refuse any goods that have been opened, used or damaged.

All returned goods must be sent back to us at your own expense, in the original condition they were supplied, complete and undamaged with their original packaging. We recommend that any items returned are recorded or sent with a reputable courier as we will not take responsibility for lost or damaged items. The cost and safe return of the goods are your responsibility. You are advised to obtain proof of postage, or similar proof of return, from the post office. We are not responsible for the loss of any items during return transit. We do not refund original postage and packing costs.

We reserve the right to charge a restocking fee for large volume orders which are cancelled or returned. This applies to orders placed over the phone, online, by email or purchase order. Refunds do not include shipping costs if goods have already been delivered.

5.4 Customised goods

Printed and customised envelopes are strictly non-refundable.

5.5 Damaged, faulty or missing goods

In the unlikely event some, or all, of the envelopes are damaged when they are delivered to you, you should notify us within 3 working days of the delivery date on 01273 486026 or by e-mail on You may choose either to return the whole order, or just the affected envelopes for a refund or a replacement. If faulty, items returned after 30 days of delivery will be repaired or replaced, before being dispatched back out to you using the address given on your original order. Any envelopes returned to us must be in their original amounts and their original box and packaging to avoid further damage, where possible.

Due to the way envelopes are manufactured and counted, boxed quantities and weights can on occasion be up to 10% under or over the amount stated on the box/individual envelope. If you find your envelope stock is short, please contact us by emailing and we will replace the missing stock. All of our envelopes have a 10% tolerance in size (in most cases only by 1-2mm) due to the nature of the material and manufacturing process. We cannot guarantee exact envelope measurements or weights.

Coloured envelopes by their nature have a tendency to fade, some colours more than others. It is important when storing or displaying the envelopes to avoid direct exposure to sunshine or bright lighting systems. If you are unsure about how you should store the envelopes, one of our staff will be more than happy to answer any questions you may have. Please contact our customer services department on 01273 486026 or email us at

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods. Further information about your rights are available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.

5.6 Refund processing

We process refunds within 10 working days and refunds will be made back to the original method of payment.

5.7 Credit notes

Please note that Credit Notes issued will be valid for a period of 1 year only


6. Customised Goods

Customised goods refers to any made-to-order items, including printed envelopes (Litho, Digital or Foil printed), embossed envelopes and bespoke made envelopes.

6.1 Artwork requirements

We require you, the customer to provide artwork for any printing in line with our Artwork Guidelines. The full details of our Artwork Guidelines can be found on our website here:

Your attention is also drawn to our print notice** included with all print quotes as failure to adhere to this may affect costs and lead times. Failure to follow these guidelines may result in poor quality print reproduction and we accept no responsibility for poor quality products in those circumstances. On receipt of artwork we reserve the right to decline any print job that in our opinion breaches copyright laws or contains information or images that we consider to be deemed offensive.

You must retain copies of all artwork you provide to us.

You must not provide any artwork that will breach any third party rights to such material unless you have their express consent. We have the right to disclose your identity to any third party claiming that any material you provide to us constitutes a violation of their rights.

You agree only to provide someone else's personal information if they have given you express consent to use it in respect of the products you have ordered. Personal information is processed and stored in accordance with our Privacy Policy, which can be found here:

To the extent that we are permitted to do so by law, we may delete your material stored by us at any time.


Strictly subject to sight of artwork – no large solids or bleeds. Lead time on printed stock is approximately 8-9 working days from receipt of payment, artwork approval and stock availability. If not advised at estimating stage excessive ink coverage, bleeds, large foiling areas and special coloured foils may affect the quoted price. When foiling onto String & Washer envelopes the print area must not encroach onto the mechanism on the reverse. All artwork needs to be supplied as a high res PDF. When producing artwork it is best to avoid envelope seams as this may cause “seam impressions” on the printed image. Please note that printing CMYK or Pantone colours onto coloured envelopes will affect the colour reproduction


6.2 Approvals

Prior to production, we will provide you with electronic proof of your artwork/order for approval. You are responsible for approving these proofs and written confirmation must be received by us before we can progress print jobs. You accept that once you have given approval the products cannot be changed nor cancelled. We shall have no liability to you or any third parties for any errors in the proof subsequently discovered by you. Your statutory rights are not affected by these terms and conditions.


6.3 Lead times

Lead times provided will apply from the point of artwork approval AND payment receipt for the order (not from the point of enquiry). Lead times are expected but not guaranteed and are subject to stock availability.

On the rare occasion of delay to your order we will keep you updated with such changes and we will complete the work as soon as we reasonably can, offering alternatives and any solutions possible to prevent or speed up the delay.

Once we have started production we are unable to cancel or refund orders due to change of lead time and we accept no responsibility for any deadlines missed due to such delays.

6.4 Quantities

All reasonable endeavours will be made to deliver the correct quantity of envelopes ordered by you; however a 5% variation in respect of quantities is inherent within the printing industry. All overages may be kept by you at no additional cost.


6.5 Quality

We shall try to meet your colour requirements where files are submitted in accordance with our guidelines in respect of the products. You accept that variations in colours are inherent within the printing process for files submitted in other formats. When printing on envelopes, colour variation may occur depending on the envelope stock, style and printing process used. You also understand and accept that computer hardware set ups are such that we cannot guarantee that the printed colours will match those displayed on your computer screen during the ordering process. We recommend you provide us with CMYK/Pantone references for colours where possible.

Print of any nature has a tendency to fade over time. We recommend storing your goods in dry conditions, away from direct sunlight. If you would like more advice and information regarding the shelf life of the particular product you are ordering, please email

6.6 Damaged or faulty goods

In the unlikely event some, or all, of the envelopes are damaged when they are delivered to you, or you believe that a product is defective, you should notify us within 3 working days of the delivery date on 01273 486026 or by e-mail on This in no way means we accept liability for any damaged or defective good whether plain or printed.

We will ask for photographic evidence and may also ask you to return the goods to us for our examination. If we agree that the goods are defective and that we are at fault, we will reprint/reproduce free of charge.


6.7 Cancellations and returns

Printed and customised envelopes are strictly non-refundable.


6.8 Our use of your goods

We may produce additional samples of your goods, at our own cost, for the purposes of quality control and to provide as samples to potential future customers who wish to see the quality of our work. We may also on occasion photograph such samples for use on our website, marketing material and social media. If you do not wish for us to use your goods in such a way please advise when ordering or email

7. Samples

We provide samples free of charge so you are able to check you are completely happy with your choice of envelope before purchasing. Samples can be ordered through the website or by emailing

Further information about our free sample service can be found here:

7.1 Envelopes & cuttings

You will usually be sent whole samples of each envelope. Should you order multiple colours of the exact same envelope we may, on occasion, opt to send 1 full envelope, with cuttings of the other colours requested.

7.2 Delivery fee and reimbursement

While the envelope samples themselves are free, we ask for a delivery fee of £2.50 + VAT (£3.00) through our website to help recover some of the postage costs. After ordering your samples you will receive an email with a voucher for £2.50 + VAT (£3.00) which you can use against a purchase of envelopes on our website, thus reimbursing you for this delivery fee. Please note this voucher is valid for 28 days.

7.3 Dispatch and delivery

We aim to dispatch samples ordered before 1.30pm on any working day the same day. Samples ordered after 1.30pm will be dispatched the next working day.

All samples are sent via Royal Mail 1st Class service. If you do not receive your samples within 7 working days of ordering please email and we will send a replacement sample pack to you.

7.4 Plain cover

As standard, our samples packs will be sent with our All Colour Envelopes branding on the outer package and our branded stickers on your envelope samples. Should you wish your samples to be sent under plain cover, please advise when ordering and we will arrange this for you.

8. Invalidity

If any part of the Terms of Sale is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Sale will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

9. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by notifying us in writing to All Colour Envelopes, Unit 10, Silveroaks Farm, Heathfield TN21 0RS.

10. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

11. Entire agreement

The above Terms of Sale constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Any waiver of any provision of the Terms of Sale will be effective only if in writing and signed by a Director of All Colour Envelopes Ltd.





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