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By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

In order to contract with you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be or may in some cases be a third party. Where a contract is made with a third party is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


(a)  Our Contract
(b)  Pricing and Availability
(c)  Payment
(d)  Delivery
(e)  Cancellations and Returns
(f)   Disclaimer of Liability
(g)  Linking to this Website
(h)  Indemnity
(i)    Variation
(j)    Invalidity
(k)  Complaints
(l)    Waiver
(m) Entire Agreement


When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we actually dispatch the products to you. Only those goods dispatched will be included in the contract formed.

We only accept orders outside of the United Kingdom and Ireland by emailing with your order details. This is due to VAT and logistics reasons.


Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All prices are quoted in pounds sterling and exclude Value Added Tax, unless otherwise specified. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.


Upon receiving your order if you have paid via an online payment gateway* we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched the monies paid as a deposit shall be used as consideration for the value of goods you have purchased.

*If you have paid via a trade account you will be invoiced as per your normal terms.


The price of delivery shall be quoted on your order and shall be part of the total price quoted to you. We will deliver your envelopes to anywhere in the United Kingdom (including Northern Ireland, the Highlands, Scottish Islands, the Isle of Man and the Scilly Isles). Delivery will be made to the address specified by you on the completed order form.

We reserve the right to make delivery in instalments to you. If we choose to do this, then you will only pay a single delivery charge.

Delivery times will depend on your location and what time you place your order. If you place your order before 1:30pm Monday to Friday (excluding Bank Holidays), we will process your order the same working day. If your order is placed after 1:30pm Monday to Friday (excluding Bank Holidays), your order will not be processed until the following working day. If your order is placed on a Friday afternoon or a weekend, your order will not be processed until the following Monday (being the next working day). We will usually dispatch your order on the day of processing, as per schedule above.

At point of ordering you will be able to select your delivery options, which will display an estimated delivery timeframe. These timings are applicable from the point of dispatch of goods. Delivery times are expected but not guaranteed. We cannot be held responsible for any delay to delivery due to factors outside our control. If we are unable to deliver to you within the applicable timescale, we will contact you and keep you updated, where possible. A working day is Monday to Friday, 9.00am to 5.00pm.

All goods must be signed for on delivery. If no one is at the address when the delivery is attempted the goods may be retained by the delivery agent, in which case the delivery agent should leave notification of attempted delivery with information as to your options. In these circumstances, if we have to re- deliver the goods, a further delivery charge may become due and payable by you.

Once the goods have been delivered in accordance with your original delivery instructions, it becomes your, or your designated recipient's, responsibility from the point of delivery.

We will only deliver to residential or business addresses. Following advice from Action Fraud to combat online fraud, we will not to deliver our products to any 'Parcel Drop' or 'Collection Centres'. All of our deliveries require a signature.

It is your responsibility as the customer to enter address details correctly when ordering. Any costs incurred due to correction of address details will be chargable.

If you have any queries regarding delivery please contact us at


Prior to dispatch, you may cancel your order for any reason whatsoever. If you order has not been processed/dispatched (please refer to clause (d) Delivery for our dispatch schedule) we will use all reasonable endeavours to ensure that your order is not dispatched for delivery, but cannot guarantee this. In the event that your order has already been dispatched, it will be your responsibility to follow the cancellation and returns procedure as set out in clauses below in order to obtain a refund.

In order to cancel your order you must call us on 01273 486026 or notify us by email on We strongly recommend notification by telephone as this will bring your request to our most immediate attention. We will action cancellation requests by email at the point the email has been read, not the time received.

Once we have approved your cancellation we shall reimburse the price of the envelopes to you via your original payment method within 5 working days.

If you wish to cancel your order post-dispatch, your cancellation request will be treated as a return/refund. In this case you must return your order to us within 14 days of delivery date along with a completed Returns Form. You must follow the returns procedure as detailed at

All returned goods must be sent back to us at your own expense, in the original condition they were supplied, complete and undamaged with their original packaging. 

We do not refund original postage and packing costs.

All Colour Envelopes Ltd retain the right to refuse any goods that have been opened, used or damaged. Note we can only accept return of full boxes.

We recommend that any items returned are recorded or sent with a reputable courier as we will not take responsibility for lost or damaged items.

After your 14 day return period, items will not be accepted for a refund.

Due to the way envelopes are manufactured and counted, boxed quantities and weights can on occasion be up to 10% under or over the amount stated on the box/individual envelope. If you find your envelope stock is short, please contact us and we will replace the missing stock. All of our envelopes have a 10% tolerance in size (in most cases only by 1-2mm) due to the nature of the material and manufacturing process. We cannot guarantee exact envelope measurements or weights.

Printed and customised envelopes are strictly non-refundable.

We process refunds within 5 working days.

If you do not include a Returns Form with your returned goods we cannot refund you, as we will have no way of matching your returned items to your order.

The cost and safe return of the goods are your responsibility. You are advised to obtain proof of postage, or similar proof of return, from the post office. We are not responsible for the loss of any items during return transit.

If some, or all, of the envelopes are damaged when they are delivered to you, you should notify us within 3 working days of the delivery date on 01273 486026 or by e-mail on You may choose either to return the whole order, or just the affected envelopes for a refund or a replacement. If faulty, items returned after 30 days of delivery will be repaired or replaced, before being dispatched back out to you using the address given on your original order.

Any envelopes returned to us must be in their original amounts and their original box and packaging to avoid further damage, where possible.

We reserve the right to charge a restocking fee for large volume orders which are cancelled or returned. This applies to orders placed over the phone, by email or purchase order.

Coloured envelopes by their nature have a tendency to fade, some colours more than others. It is important when storing or displaying the envelopes to avoid direct exposure to sunshine or bright lighting systems. If you are unsure about how you should store the envelopes, one of our staff will be more than happy to answer any questions you may have. Please contact our customer services department on 01273 486026 or email us at

Please note that Credit Notes issued will be valid for a period of 1 year only

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or mis-described goods. Further information about your rights are available from your Local Authority Trading Standards Department or Citizen's Advice Bureau.


The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to


You agree to indemnify, defend and hold harmless, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

(I) VARIATION shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.


If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments by notifying us in writing to All Colour Envelopes, Unit 19 Ridgewood Industrial Estate, New Road, Ridgewood TN22 5QE or by email to


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of All Colour Envelopes Ltd.