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direct mail

  • GDPR & Direct Marketing Made Simple

    In May this year the data protection regulations are set to change and we all need to be prepared. If you haven’t heard about GDPR yet, it’s time to get clued up. The enforcement date is fast approaching and will almost certainly mean some changes to your business and the way you hold and handle data.

    One of the big talking points of the General Data Protection Regulation (GDPR) is the implication on the marketing landscape and in particular email marketing. The whole transcript is pretty hefty. Put a decent amount of time aside and read it in full on the ICO website here. In the meantime, here’s an overview of how GDPR will affect you in terms of direct marketing.

     

    What is GDPR?

    GDPR stands for General Data Protection Regulation and this will replace the 1998 UK Data Protection Act. The transcript was published in back in May 2016, but the actual enforcement date is 25th May this year (2018).

    It’s is all about protecting personal data. This could be anything that identifies an individual - their email address, their IP address, cookie data, postal address stored digitally. Not just written data either – think CCTV images and all those phone calls that are ‘recorded for training purposes’.

    The EU’s new privacy data protection regulations are designed to create constancy in the way personal data is handled across the whole EU. Currently the rules in place can be interpreted differently by each country, so the introduction of GDPR means tighter, but more consistent rules.

     

    Will GDPR affect my business?

    Almost certainly yes. GDPR applies to all businesses and organisations established in the EU, or that offer goods/services to those in the EU.

    You’ll need to look at how you collect and store all forms of personal data going forward, but also address your existing databases to ensure they meets the new regulations.

     

    What if I don’t stick to the rules?

    GDPR rules are legal regulations (not guidelines) this means they are enforceable by law and there are some pretty savage fines in the pipeline for those who don’t adhere!

    Historic data breaches have resulted in costly fines. Honda was fined £13,000 by ICO for sending emails clarifying whether customers wanted to receive marketing, while supermarket Morrisons was fined £10,500 for sending 131,000 emails to people who had already opted-out.

    These fines pale in comparison to the potential bill for GDPR non-compliance. You’d be looking at a fine of up to 20 Million Euros, or 4% of your brands total global annual turnover (whichever is higher). Ouch!

     

    How will GDPR affect email marketing?

    In terms of email marketing, contacts on your list must have given permission for you to hold their information. In addition you must be able to provide sufficient proof of this consent, or you won’t be able to email them anymore.

    So, you’ll need to look at your existing database and also how you collect data going forward. The key factor is consent and email marketing lists will be strictly opt-in only.

    Consent & GDPR

    The ICO published a draft article for guidance. There are seven main changes in the article that marketers need to consider in regards to data:

    Unbundled: asking for consent should be separate from other terms and conditions so individuals are clear what they consenting to. Consent should not be a pre-condition of signing up to a service unless it is necessary for that service.

    Active opt-in: the GDPR makes it clear in the recitals that pre-ticked boxes are not a valid form of consent. Clear opt-in boxes should be used.

    Granular: where there are various different types of data processing that may occur, allow for separate consent as much as possible. The ICO want organisations to be as granular as possible which means giving consumers more control over what they're consenting to.

    Named: always tell individuals who your organisation is and name any third parties that the data will be shared with. The draft ICO guidance states that terms like 'we will only share your data with other men's clothing retailers' are not specific enough. The individual organisations the data will be shared with need to be named.

    Documented: maintain records of the consents you have. Record the following information: what the individual has consented to; what they were told at the time; and the method of consent.

    Easy to withdraw: individuals should be easily able to withdraw their consent. Organisations must put in place simple and fast methods for withdrawing consent. Tell individuals about their right to withdraw consent.

    No imbalance in the relationship: This point is less relevant for marketing but consent should be freely given and where this is a power imbalance between an organisation and an individual this will be hard to achieve. For example, the relationship between an employer and employee is an obvious power imbalance.

    You can read the full draft article here.

    Interestingly, GDPR applies to personal data, so technically if your database contains generic based email addresses, such as info@ or webmaster@ then you will still be able to contact freely. If the email address makes in individual personally identifiable, such as victoria@ or justin.credible@ then rules will apply.

     

    How will GDPR affect postal marketing?

    The implications of GDPR on postal marketing are somewhat less complicated. While you will need to act responsibly and check the Mail Preference Service (MPS) to ensure an individual has not opted-out of marketing material by post, you CAN send direct marketing by post to people on your database, unless they have specified they do not wish for you to do so.

     

    How will this affect marketing trends?

    There has already been a recent surge in postal Direct Mail marketing and it is thought that this is in anticipation of the forthcoming GDPR regulations. Business gurus are predicting a decrease in email marketing in favour of postal marketing as a result of these regulations.

    Last year pub chain Wetherspoon made an epic decision to delete their entire email database of almost 700,000 subscribers. An email was sent to customers (copy below) in which they stated “Many companies use e-mail to promote themselves, but we don’t want to take this approach” “Our database of customers’ e-mail addresses, including yours, will be securely deleted”.

    In reference to this move a spokesperson for the chain told “following our data breach in December 2015 we have been reviewing all the data we hold and looking to minimise.”

    “We felt, on balance, that we would rather not hold even email addresses for customers. The less customer information we have, which now is almost none, then the less risk associated with data.”

    Although not directly referenced, forthcoming GDPR regulations are almost certain to have had influence.

    Could it be that they felt potential fall-out of getting email marketing wrong under GDPR would outweigh the benefits? Or perhaps just easier to delete and start from scratch than to clean up existing data?

    It is thought that other major brands will follow in the footsteps of Weatherspoon, but don’t panic - email marketing will remain relevant. Be wise and clean your email marketing lists, ensure information adheres to the regulations and yes you’ll end up with a smaller list, but certainly a highly engaged (and highly converting) one – fantastic!

    It’s going to be much trickier to expand your marketing list though, so to gain new business it does make sense to look at postal marketing as an option.

     

    Any tips for Direct Mail?

    We’ve been championing direct mail for many years now. The envelope is the first thing a customer sees and we’re pretty clued up about envelopes.

    Here are a few top tips & facts that can help you get the most out of a direct mail campaign:

    • A coloured envelope far more likely to be opened than a white one
    • In split testing, we found that YELLOW ENVELOPES give the highest open rates
    • A handwritten address and actual stamp (rather than a franked one) will improve open rates even further

    For more direct mail tips? Be sure to follow us on Twitter

    Want to try coloured envelopes for your direct marketing campaign? Click here to browse, or call 01273 486026 for some advice.

     

     

  • Which envelope should I use for cheap postage?

    postbox

    Do you want to know which envelope is best to use to ensure cheap postage? You're not alone - this is a question we get asked a lot!

    You may be like many of our savvy customers who want to keep postage costs a low as possible. Something as simple as choosing a slightly smaller envelope can take you from a parcel rate to letter rate, saving significantly per item sent! Obvious, yes – but not always the first thing people consider when planning a mailing. Quite often the envelope contents are designed, printed and produced ahead of the envelope decision and this can cost a business thousands in unnecessary expense.

    Whether it's a direct mail campaign, large scale mailing or general business post, by saving a even a few pence per item sent can make a huge difference over a year.

    The cheapest way to send mail in the UK is by Royal Mail 2nd Class Letter Post. A 2nd class standard letter stamp costs 56p. To use this mail format, your envelope must be within the following limits when filled and sealed ready to post:

    Standard Letter Post

    • Envelope Maximum Dimensions = 240mm x 165mm (24cm x 16.5cm)
    • Envelope Maximum Thickness = 5mm (0.5cm)
    • Envelope Maximum Weight = 100g

    The following standard envelope sizes are all suitable for standard letter post:

    C5 size envelopes are the largest standard envelope size that can be used for Royal Mail standard letter post. If you want to get the most for your money, this is a great envelope choice.

    Indecently, if you are looking at postage costs ahead of a direct mail campaign, you might be interested to know that coloured envelopes are 9 times more likely to be opened than white envelopes! A great tip to improve open rates (especially great as if you use a C5 envelope you can save on your postage costs too – win win!).

    Don’t forget you will need to ensure that the total weight is less than 100g and the thickness of the envelope less than 5mm.

    For more information and guidance on which envelopes to choose for the various Royal Mail postage rates, please see our handy guide page Postage Rates for Envelopes.

    Information correct as of 23rd January 2018. Please use this page as a guideline. We always recommend measuring/weighing your postage and checking the Royal Mail website for the most up to date rates & cannot be held responsible for any costs incurred due to the above information.


     

  • Create A Real Marketing Impact Using Coloured Envelopes

    As you probably know, it's not easy to stand out as a business. With so many other companies creating new and inventive ideas this only makes it more difficult. I want to show you how you can really create an impact using coloured envelopes for different product mailings.

    The first thing to think about is the size of the envelope, as this will determine many things: Colours available, Cost of postage, Weight/Quality of envelope, Stock product, Bespoke making... You can see what i mean.

    Envelope Size Advice:

    1. I would always suggest to use a stock size envelope as this will be far cheaper than a bespoke made envelope. Choosing a 'standard size' envelope such as C6, C5, C4 or DL will give you the most variety of options from stock. The other great advantage is you can have the envelopes delivered next day from stock.
    2. If you are choosing bespoke made envelopes then its well worth ordering for future as this can be a very expensive option in low quantities. Although they tend to cost more you can choose the exact Pantone Colour you want, the exact size you need & many other weight/quality options.
    3. The best piece of advice when designing anything that will require an envelope is to work backwards. Think about the envelope first, before you decide the size dimensions of the product going inside e.g. brochure or greeting card.
      We have so many calls every week with people struggling to get an envelope to fit. Usually a designer will have created a stunning beautiful brochure, but didn't consider the envelope and now cannot get one to fit. Please don't fall into this trap, as your envelope options will go down and your cost will go up. You could end up packaging your beautiful brochure in an envelope that doesn't suit or fit well, spoiling the overall result.

     

    Choosing the Colour of Envelope:

    1. The colour is very important as you will want to create an impact that makes people want to open your envelope. It's known that using a brightly coloured envelope will increase response rates & has a much higher open rate. We also stock an excellent range of black envelopes, red envelopes, yellow envelopes and many other colours.
    2. If you don't like the idea of using a brightly coloured envelope choose a coloured envelope that matches your brand colour/s as this will add to brand value/recognition & customers will remember your mailing long after the envelope has been thrown away.
    3. If you can't find the exact colour for your brand you could get a pantone matched envelope which would be more expensive than a stock colour on low volumes.
     Coloured Envelopes coloured board envelopes metallic bubble bags


    Choosing The GSM Or Quality Of The Envelope:

    1. The GSM or 'grams per square metre' as otherwise known is important too. The higher the GSM number, the thicker the paper will be. A greeting card envelope will usually be 100gsm. Our mainline coloured envelopes are all 120gsm (which is the same paper thickness of the highly regarded Conqueror Envelopes). You can work up the scale to a card envelope at 350gsm+.
      Generally the higher the GSM, the higher the cost of the envelope. But don't let this put you off ordering a higher GSM, as this has many benefits.
    2. Higher GSM envelopes will offer more protection to your marketing material, plus look and feel of higher quality. Do be aware that a thicker paper / higher GSM will weigh more, so be careful not to creep above Royal Mail price brackets.
    3. Think of your target audience - if you're targeting prestigious customers then use a higher GSM envelope, for a more luxurious impression.

    To create a high impact direct mail piece, simply choose a brightly coloured envelope or a colour that matches your brand. You should also choose a paper GSM/weight that is suitable for your marketing material and suitable for your end user. And always remember to work backwards, choosing your envelope before designing your brochure / card / marketing pack!

    For more direct marketing tips, be sure to follow All Colour Envelopes on Twitter

     

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